Citizen's Charter

1. Providing Marine Services such as Pilotage for Berthing, Un-berthing and shifting of Ships, Tug / pilot & mooring launch hire, Mooring Services, etc.
2. Berthing allocation and implementation of priority berthing as per the Government circulars
3. Capital and maintenance dredging
4. Survey of harbor basin, channel, alongside Berths, etc.,
5. Maintenance of Communication with Ships & Port users through Port Signal Station
6. Maintenance of Navigational Aids & Communication equipments
7. Ambulance (24 hours) for use of terminal operators / port users during emergency
8. Occupational Health Center
9. Maintenance and monitoring of safety for Port users
10. Establishment and maintenance of Fire fighting facilities
11. Monitoring of Air and marine / ground water quality
12. PCS/EDI message interchange with Customs and Port Users
13. Security Compliance as per ISPS code
14. Traffic related issues

1. Preparation of Annual Plan, Business Plan and Master Plan
2. Preparation and execution of Action Plans
3. Project appraisal and development
4. Planning of road and rail network inside the Port t o improve the traffic movement and also improve & creation external connectivity to the City/National Highway Network and Railway Network
5. Creation and Maintenance of Civil infrastructures and structures
6. Electrical Supply and maintenance to the port users
7. Land matters
8. Township development
9. Engagement of consultant / contractors for preparation of Tenders, award of contract and supervising of execution of work
10. Tendering and award of Contracts
11. Arbitration matter

1. Preparation of Capital and Revenue budget based on the inputs from HoDs of All departments
2. Appropriation of accounts, re-appropriations, surrender and savings
3. Collection of all dues, fees, charges or other sums payable to the company
4. Management of expenditure
5. Audit and Administration of taxes
6. Resource mobilization through loans, institutional finance, credit and investments etc
7. Payments on due dates of sums due on account of interest, principal and sinking funds in respect of loans raised by the Company
8. Financial concurrence and advice
9. To maintain the cash balances at credit of the various funds of the company are invested in a manner most advantageous to the Company
10. Legal and secretarial functions
11. Organizing Board meetings, AGMs etc
12. Filing of Statutory returns with RoC
13. To scrutinize tenders, purchase proposals and agreements relating to all purchases
14. Compilation of the Company's Annual Report from the information furnished by other Heads of Departments

1. Recruitment and induction of new employees
2. Declaration of Probation and Confirmation of employees
3. Training for employees
4. Increments Pay fixation
5. Maintenance of Personal files
6. Promotion
7. Absorption of employees in deputation from other Govt. Organisations
8. Leave register maintenance
9. Welfare measures of the employees
10. Processing of Medical, HBA & Vehicle Advance
11. Vigilance and disciplinary cases
12. Appeals/Reviews arising of disciplinary/vigilance cases
13. Maintenance of Complaint Cell Register
14. Periodical returns regarding complaints, Vigilance cases
15. Implementation of Official Language- Hindi
16. Transport
17. Public Relations

1. Arrival of the vessel with required details to be informed by the Steamer Agent through PCS
2. Berth allotment confirmed via PCS
3. Import application to be filed by the Importer/Custom House agent for taking delivery of the import cargo from the Port on completion of Customs formalities
4. Export application to be filed by Shipper/Custom House agent for landing the export cargo at the Port after completing the Customs formalities

• The relevent charges for the services provided are collected as per the Scale of Rates of Ennore Port

• Berthing / unberthing of vessels
• Priority berthing is done as per the Government circular and on remittance of due charges
• The berth hire charges are as per the Scale of Rates
• The Port is committed
• To safe movement and timely berthing / unberthing of vessels
• Transparent allotment of berth on first come first serve basis/ cargo requirements and Govt. directives
• If there is a breakdown / non-availability of floating crafts / stoppage of work / late reporting of staff
• Manager (ME) shall be contacted

• Terminal Manager, ETTPL shall be contacted

• Terminal Manager, MMTC / Anand Transport shall be contacted

The Port is committed

• To prevent fire by taking adequate safety measures & creating awareness of causes of fire among employees, port operators, user, etc.,
• To extinguish fire and control the spreading of fire to other ships/areas, if a fire occurs
• Remove oil spillage for preventing fire
• In case of fire the Signal Station / Fire Station /GM (MS) / Dy.Manager(Safety) / Manager(ME) / Officer I/C, CISF shall be contacted
• The Users can contribute enormously towards this service by informing the Port in advance regarding hazardous cargo expected to be handled so as to ensure adequate safety measures

• Issue of passes for authorized Port Users and vehicles
• Duty Officers (Pass Section) shall be contacted for this purpose
• Any delay/deficiencies may be reported to GM (MS)
• The Users shall ensure that they apply for passes as eligible by making payment of fees as stipulated and wait for their turn
• The Users shall ensure that their contractors & sub-contractors and other employees providing services inside the Port are aware of ISPS Code compliances
• The Users shall report any suspicious activity, object, person without any delay to PFSO/ Dy.PFSO/Signal Station/CISF Control
• The Users shall ensure that they display the pass while inside the port premises

• For power connection exact location, etc., to be given in writing to GM(O)
• For water supply exact requirement to be given in writing to GM (MS)
• After examining feasibility the Port will intimate the payments to be made
• On remittance of the amount, the port will make necessary arrangements to provide Power/Water supply

The Port is committed

• To minimize the waiting time at the Gates thereby ensuring maximum turn over of vehicles (either way)
• Any delay in exit/entry may be due to temporary congestions in which case the Control Room, CISF shall be contacted
• It is expected that the Users comply with the Port security requirements, carry all requisite documents & certificates for the vehicle, etc., and wait for their turn in the queue

• Any accidents whether minor / fatal is to be reported to the DM(safety) immediately
• Occupational Health Center is operating 24/7 with adequate nursing staffs inside the port premises for the benefit of port operators / users
• All Lifesaving First aid facilities are available in the OHC
• Ambulance is available for 24hrs inside the port premises
• In case of serious injures the patient will be taken to nearby Hospital after necessary first aid